Privacy Policy

Last updated: July 2026

1. Introduction

Betvisa Casino ("Betvisa", "we", "our") is committed to protecting the personal data of all players and users in the Philippines. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Republic Act No. 10173 (Philippine Data Privacy Act of 2012), PAGCOR regulations, and applicable international standards.

2. Data Controller

Betvisa Casino operates as the data controller for personal information collected through the website and mobile application. Our Data Protection Officer can be reached at: [email protected]

3. Data We Collect

Identification Data

Full legal name, date of birth, nationality, government-issued ID number (required for KYC under PAGCOR regulations), and selfie for identity verification.

Contact Data

Mobile phone number, email address, and residential address.

Financial Data

GCash account details, Maya account, bank account information (for withdrawals), transaction history (deposits, withdrawals, bets).

Gameplay Data

Games played, bet amounts, win/loss history, session duration, responsible gaming limits set.

Technical Data

IP address, device type and model, operating system, browser type, and session logs.

Marketing Data

Communication preferences, bonus opt-ins, promotional interactions (only with your consent).

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) contract performance — account management, gameplay, and payouts; (b) legal obligation — KYC verification and anti-money laundering compliance required by PAGCOR and Philippine AMLC; (c) legitimate interest — fraud prevention and account security; (d) consent — marketing communications, which you may withdraw at any time.

5. Purposes of Processing

Your data is used to: create and manage your account; process deposits and withdrawals; verify your identity as required by PAGCOR; monitor responsible gambling behaviour; provide customer support; send promotional offers (with consent); comply with legal obligations; and prevent fraud and money laundering.

6. Data Retention

7. Data Sharing & Third Parties

We share your data only where necessary: with GCash and Maya for payment processing; with KYC/identity verification providers; with PAGCOR and AMLC when legally required; and with analytics providers (Google Analytics, anonymised). We do not sell your personal data to third parties for marketing purposes.

8. Your Rights Under the Philippine Data Privacy Act

Under Republic Act No. 10173, you have the right to: access your personal data; correct inaccurate information; object to processing; erasure or blocking of data; damages if your rights are violated; and data portability. To exercise your rights, contact our Data Protection Officer at [email protected].

9. Security Measures

Betvisa uses 256-bit SSL/TLS encryption for all data transmissions. Account data is stored on encrypted servers with role-based access controls. Two-factor authentication is available for all accounts. We conduct regular security audits and penetration testing.

10. Cookies

We use cookies to manage sessions, personalise your experience, and analyse site usage. See our Cookies Policy for full details and how to manage your preferences.

11. Complaints

If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission Philippines: privacy.gov.ph · [email protected] · +63 2 8234 2228

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email and/or a notice on the website. Continued use of Betvisa after changes constitutes acceptance.

13. Contact

For all privacy-related enquiries: [email protected] · See also our Contacts page.

21+ Only · PAGCOR Licensed · Philippine Data Privacy Act (RA 10173) Compliant